Exchange Or Return Policy

Right of Free Resumption of Contract

The User has a period of 14 days from the day the consumer or a third party appointed by the consumer acquires physical possession of the goods, or the day when he acquires physical possession of the last property, in the case of several ordered goods in a single order and delivered separately, to terminate the contract without giving any reason in accordance with the provisions of Article 10 (1) of DL 24/2014, of 14 February.

If the User so wishes, he/she may use his right of free termination of the Contract provided that the products are intact, sealed, complete and in the original packaging, which may not be damaged, altered or scratched. The User must ensure that the returned item (s) arrives at the facilities listed below within 14 days from the date on which he / she has notified us of his decision to terminate the contract. Otherwise it will not be accepted.
According to article 17 of Decree-Law no. 24/2014 of 14 February, sealed goods which cannot be returned due to health or hygiene protection when opened after delivery cannot be returned.

In order to make use of your right of free termination of the contract, simply contact our Customer Service, indicating the order number, description or reference of the product (s) you wish to return and how do you want to receive your refund.

The Customer Service will contact the User in a timely manner, acknowledging receipt of the intention to terminate the contract, to confirm the right to refund and provide any further clarification.

If the customer has purchased any product within the scope of a promotional campaign and has therefore benefited from an offer product, then the customer must return not only the paid product (s) but also the offer assigned. This also applies to promotional packs. Returns of incomplete, damaged products without original packaging or signs of use will not be accepted.

In the event of termination of the purchase agreement, payments made by User will be refunded, including initial shipping costs of the order, no later than 14 days from the date NITACARE is informed of the termination decision. NITACARE is not required to reimburse additional delivery costs when you expressly request a different and more costly delivery mode than the commonly accepted and less costly mode proposed by NITACARE. The refund will be made using the same payment method used in the initial transaction, unless expressly agreed otherwise by you. In any case, the customer does not incur any costs as a consequence of such refund. NITACARE reserves the right to withhold reimbursement as long as the goods are not received or until the consumer provides proof of return of the good, in accordance with Article 12 (4) of Decree-Law 24/2014. The costs of returning the order are borne by the User.

The item (s) should be sent to the following address:
NITACARE – Returns
Rua Conselheiro Veloso da Cruz, nº 621 4400-095 Vila Nova de Gaia, Portugal.

Returns and Exchanges

If for some reason you are not satisfied with your purchase, you may return it up to 14 consecutive days after the date of receipt of the order.

To return an order, please contact Customer Service, specifying the order details and whether to exchange or return the product (s).

If the customer has purchased any product within the scope of a promotional campaign and has therefore benefited from an offer product, then the customer must return not only the paid product (s) but also the offer assigned. This also applies to promotional packs. Returns of incomplete, damaged products without original packaging or signs of use will not be accepted.

After proceeding as directed by email for the return or exchange of product (s), you will receive a refund or a new product. In the event of a return, payments will be refunded to you no later than 14 days from the date of receipt of the return at the address below. The refund will be made using the same payment method used in the initial transaction, unless expressly agreed otherwise by you.

Billing returned orders will not be accepted.

In cases where it is found that the reason you want to return the order is because it is incorrect or the product is defective, NITACARE will refund the shipping amount for the return. In all other cases, the entire value of the item (s) is returned except the shipping value.

In the case of international shipments, where the intention of exchange or return was not originated by mistake of NITACARE, the shipping costs or any customs duties or other taxes that may be applied by the governmental authorities of the country will not be assumed as well as the cost of a new shipment.

The item (s) should be sent to the following address:
NITACARE – Returns
Rua Conselheiro Veloso da Cruz, nº 621 4400-095 Vila Nova de Gaia, Portugal.

Orders Not Delivered to User

In the event that an order is returned to NITACARE for reasons unenforceable to NITACARE or the carrier, the amount initial paid will be refunded, except shipping and return costs. In case the original payment was made by ATM, the customer will have to provide the bank details for refund to be made. In all other cases, where the original payment was made by PayPal or Credit Card, the refund will be made using the same payment method used in the initial transaction, unless expressly agreed otherwise by you.