Shipments

Once your order has been shipped, you will receive a confirmation email with the assigned shipping number and a link so you can track the order on the carrier’s website.

Orders will be delivered from Monday to Friday, excluding local or national holidays (except PO boxes), at the address indicated by the customer.

The indication of an incorrect or incomplete address may result in the return of the order to NITACARE incurring additional costs for the customer.

If you need to change the delivery address after you have submitted your order, please contact our customer service who will check if it is still possible to change your address.

Shipments to National Territory

Mainland Portugal

Shipments to mainland Portugal are delivered by DPD and the order will be sent to:

  • DPD’s Pickup parcelshops: you can select a PickUp point closest to your home area which allows you to pick up the order later.
  • DPD Home Delivery: the order will be sent to the indicated address.

If the order is not picked up from the PickUp point within 10 days, it will be returned to us.

It is important that the delivery address you provide is as complete as possible, because if the address is incorrect or incomplete, the order will not be delivered and the courier will have no way to leave any notification, so the order will be returned to us.

Azores and Madeira

Shipments to Azores and Madeira are delivered by CTT and the order will be sent to the indicated address.

After a failed delivery attempt, the parcel is forwarded to the nearest post office in your area of ​​residence and a notification will be left for the recipient to pick up the parcel. The withdrawal period is 6 business days from the date of attempted delivery. If the order is not picked up within 6 business days, it will be returned to us.

It is important that the delivery address you indicate to us is as complete as possible, because if the address is incorrect or incomplete, the order will not be delivered and the courier will have no way to leave any notification, so the order will be returned to us.

Shipments to International Territory

Spain

Shipments to Spain are delivered by CTT Express and the order will be sent to the indicated address. Shipments to Spain are delivered within 48h business days after dispatch.

After a failed delivery attempt, the parcel is forwarded to the nearest post office in your area of ​​residence and a notification will be left for the recipient to pick up the parcel. The withdrawal period is 6 business days from the date of attempted delivery. If the order is not picked up within 6 business days, it will be returned to us.

It is important that the delivery address you indicate to us is as complete as possible, because if the address is incorrect or incomplete, the order will not be delivered and the courier will have no way to leave any notification, so the order will be returned to us.

National Post

If you choose the CTT delivery service, the order will be sent to the address indicated when you submitted the order.

However, in some cases, after an unsuccessful delivery attempt, the order is forwarded to the nearest post office to your residence area.

It is important that the delivery address you have indicated us is as complete as possible, because if the address is incorrect or incomplete, the order will not be delivered and the courier will have no way to leave any notification, so the order will be returned to us.

DHL

In DHL service, the order will be sent to the address you indicated to us when you registered it. On the business day following dispatch, the recipient will receive a message alert to the phone number that was indicated to us, informing about the day and time of delivery of your order.

In case of absence, DHL will leave a notice of passage indicating that it was not possible to make the delivery and will contact the customer in an attempt to schedule a new delivery for the next business day or for when it is more timely.

In this contact with DHL you have the possibility to change the delivery date and the address or choose that the delivery is made at a service point.

Delivery Time

Delivery time is always dependent on payment confirmation and the chosen means of transport. We offer a standard service taken by DPD or CTT and the standard delivery time is as follows:

  • Portugal (Mainland): 1 to 2 business days;
  • Madeira and Azores: up to 5 business days;
  • European Community countries: 2-7 business days;
  • Countries outside the European Community: 2-10 business days.

For international shipments, we also offer DHL as an express alternative, with the standard delivery period being 1 to 2 business days after dispatch.

These delivery times may be extended during peak periods such as holidays, Christmas or New Year. Customs inspection situations may also delay the delivery. Orders will be delivered Monday through Friday, excluding local or national holidays (except PO Boxes).