To return an order, please contact Customer Service, specifying the order details and if you want to exchange or return the product(s).
If the customer has purchased any product as part of a promotional campaign and has therefore benefited from an offer, the customer must return not only the paid product(s) but also the offer assigned. This also applies to promotional packs. Returns of incomplete, damaged products without original packaging or signs of use will not be accepted. Returns will not be accepted for products with an explicit indication that the expiration date is approaching.
After proceeding as directed for the return or exchange, you will receive a refund or a new product. In case of return, payments will be refunded to you no later than 14 days from the date we receipt the return at our facilities. The refund will be made using the same payment method used in the initial transaction, unless expressly agreed otherwise by you.
Orders returned on charge will not be accepted.
In cases where it is verified that the reason you want to return the order is because it is incorrect or the product presents damage, NITACARE will refund the shipping amount for the return. In all other cases, the entire value of the item(s) is returned except the shipping value.
In the case of international shipments, where the intention of exchange or return was not originated by mistake of NITACARE, the shipping costs or any customs duties or other taxes that may be applied by the governmental authorities of the country will not be assumed as well as the cost of a new shipment.
In case the original payment was made by ATM, the customer will have to provide the bank details for refund to be made. In all other cases, where the original payment was made by PayPal or Credit Card, the refund will be made using the same payment method used in the initial transaction, unless expressly agreed otherwise by you.
Orders Not Delivered to User
In the event that an order is returned to NITACARE for reasons unenforceable to NITACARE or the carrier, the amount initial paid will be refunded, except shipping and return costs.