2. How can I exchange or return a product?
If for some reason you are not satisfied with your purchase, you may return it up to 14 consecutive days after the date of receipt of the order. To return an order, please contact Customer Service, specifying the order details and whether to exchange or return the product (s).
If the customer has purchased any product within the scope of a promotional campaign and has therefore benefited from an offer product, then the customer must return not only the paid product (s) but also the offer assigned. This also applies to promotional packs.
Returns of incomplete, damaged products without original packaging or signs of use will not be accepted. After proceeding as directed by email, for the return or exchange of product (s), you will receive a refund or a new product. In the event of a return, payments will be refunded to you no later than 14 days from the date of receipt of the return at the address below. The refund will be made using the same payment method used in the initial transaction, unless expressly agreed otherwise by you. The return value is borne by the customer.
Returned orders will not be accepted.
The item (s) should be sent to the following address:
NITACARE – Returns
Rua Conselheiro Veloso da Cruz , 621 4400-095 Vila Nova de Gaia – Portugal
3. Will I have extra costs with customs fees?
According to each country’s customs authority, random inspections of goods may take place. Although fees are not often applied, such review may result in the taxation of your order and may also delay delivery. This charge is the responsibility of each country’s customs and is not applied by mail or NITACARE. All payments of customs fees or any other type of tax are the sole responsibility of the customer. If you refuse to pay this tax, your order will return to us.
4. How can I use a discount code?
Upon completion of your order, you will be directed to a page where you must enter the discount code. After entering the code, the discount will be applied to your order. Only one discount code per order is valid.
5. Is it safe to make online payments with my credit card at NITACARE?
NITACARE website contains SSL-designated security technology that ensures all online transactions are processed securely.
6. What are the payment methods?
To place an order outside the Portuguese territory you can choose to pay by Credit Card or PayPal. For the Portuguese territory you can choose to pay by ATM, MB Way, Credit Card or PayPal.
7. Is the parcel delivered to my address or post office in my city?
Orders are delivered to the address you indicated when you placed the order. However, in some cases, after a failed delivery attempt, the parcel is forwarded to the nearest post office.
8. How do I know if my order has been confirmed?
After placing your order you will receive a confirmation email with your order details. Once your order has been shipped, you will receive a confirmation email with the shipping number assigned and a link so you can track the order on the carrier’s website.
9. I need a product that is not on the site. How can I do it?
Contact us by email [email protected] indicating the brand and model of the desired product. You will then receive an email indicating whether the product is available or not. If so, we will provide you with all the information we need to get the product home.
10. What are the shipping costs?
Shipping costs are automatically calculated based on the value of the order, the weight of the products and the tariffs of the carriers. On the checkout page, the total amount payable will be displayed according to the quantity of products selected and the chosen shipping method.
11. What is the estimated delivery time for my order?
Delivery time is always dependent on payment confirmation and the chosen means of transport. We offer a standard service taken by the CTT or CTT Express service and the standard delivery time is as follows:
– Portugal (Mainland): 1 to 2 business days;
– Madeira and Azores: up to 5 business days;
– European Community countries: 2-7 business days;
– Countries outside the European Community: 2-10 business days.
For internationally shipments, we also offer DHL as an express alternative, with the standard delivery period being 1 to 2 business days after dispatch.
These delivery times may be extended during peak periods such as holidays, Christmas or New Year. Customs inspection situations may also delay delivery of the order. Orders will be delivered Monday through Friday, excluding local or national holidays (except PO Boxes).
12. How can I place an order?
To place an order you can create a customer account by filling out an electronic form with the necessary data to be able to deliver the order (name, email, phone and delivery address). Required fields on available forms are marked with an asterisk (*). You just have to select the product (s) and quantity you want and add it to the shopping cart. At the end, you have to go to the checkout page, choose the payment method, the shipping method and submit the order.